Flora Fitness Club Privacy Policy

Last updated: October 10, 2026

Flora Fitness Club Privacy Policy

1. Introduction

Flora Fitness Club (“Flora,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we access, collect, use, store, disclose, and protect information when you visit www.florafitness.ca, use the Flora Fitness Club mobile application (“App”), create an account, book classes, purchase services, or interact with us.

This Privacy Policy applies to our website, App, and related services. We handle personal information in accordance with applicable privacy laws, including applicable Canadian privacy legislation.

2. Information We Collect

Depending on how you use our website, App, and services, we may collect the following information.

Personal and Account Information

• Name, email address, and phone number.

• Account credentials and account identifiers.

• Information you provide when contacting us or updating your account.

Booking and Transaction Information

• Class reservations, attendance, and cancellation history.

• Memberships, class packages, purchases, and transaction records.

• Booking preferences and customer service communications.

Payment Information

Payments may be processed by third-party payment providers. These providers may collect payment card details and other information necessary to process transactions. We may receive transaction confirmations, payment status, and limited transaction details. We do not intend to store full payment card numbers or security codes on our own systems.

Health and Fitness Information

If you voluntarily provide information about injuries, physical limitations, accessibility requirements, or fitness-related considerations, we may use it to help support your participation in classes. Please provide only information relevant to your needs.

Device, Technical, and Usage Information

When you use our website or App, we or our service providers may collect technical information such as device type, operating system, App version, IP address, diagnostic logs, crash reports, and information about how the services are used.

Cookies, software development kits (SDKs), or similar technologies may collect information necessary for functionality, security, analytics, or other disclosed purposes. The precise information collected depends on the technologies enabled in our services.

We do not intentionally collect persistent device identifiers, such as IMEI or SIM serial numbers, for purposes prohibited by Google Play policy. We do not use device identifiers to create advertising profiles from sensitive personal information.

We will disclose additional categories of information where required by applicable law or Google Play policy.

3. How We Use Information

We use personal information only for purposes that are reasonable, disclosed, and consistent with applicable law, including to:

• Create, authenticate, and manage member accounts.

• Schedule and manage class bookings, memberships, and purchases.

• Process payments and maintain transaction records.

• Send booking confirmations, reminders, cancellations, and service updates.

• Respond to questions and provide customer support.

• Improve App functionality, reliability, accessibility, and user experience.

• Diagnose technical issues, maintain security, and prevent fraud.

• Send marketing communications where permitted by law and consistent with your preferences.

• Meet legal, regulatory, accounting, and recordkeeping obligations.

We do not sell personal or sensitive user data. We do not use information for purposes materially different from those described here without providing appropriate notice and obtaining consent where required.

4. Consent and Permissions

We collect, use, and disclose personal information in accordance with applicable consent requirements.

Where required, we will explain what information is being collected, why it is needed, how it will be used, and whether it will be shared before collecting it. We will obtain clear, affirmative consent before collecting or using personal or sensitive information where required by law or Google Play policy.

If the App requests access to a device feature or permission, such as the camera or location, we will explain the purpose when required and request the relevant Android permission before accessing protected information.

You can deny optional permissions or withdraw consent where applicable. Some App features may not function without information or permissions necessary to provide those features.

Where Google Play requires a prominent in-App disclosure for data collection or use that users would not reasonably expect, we will provide that disclosure within the App before the relevant collection or permission request. This Privacy Policy does not replace any required in-App disclosure or consent prompt.

5. Sharing and Third-Party Service Providers

We may share information with service providers that help us operate Flora Fitness Club, including providers of:

• Booking, membership, and account management platforms.

• Payment processing and transaction management.

• Website and App hosting and infrastructure.

• Email, notifications, and customer support.

• Analytics, diagnostics, crash reporting, and security services.

These providers may process information on our behalf to deliver their services. We take reasonable steps to ensure their handling of personal information is appropriate and consistent with applicable requirements.

Our App may contain third-party code, including SDKs. We are responsible for reviewing the data practices of third-party technologies integrated into our App and ensuring that their collection, use, and sharing of information are consistent with applicable law, our disclosures, and Google Play policies.

We may also disclose information where required by law, in response to valid legal requests, to protect rights or safety, or as part of a business transaction where legally permitted.

We do not sell personal or sensitive user data.

6. Cookies and Analytics

Our website may use cookies and similar technologies to maintain functionality, remember preferences, measure website performance, and understand usage.

Our App may use analytics or diagnostic technologies where enabled. These tools may process technical information and usage data to support functionality, troubleshoot errors, and improve services.

Where required, we will obtain consent before using non-essential cookies or collecting information for purposes requiring consent. You may manage website cookies through your browser settings, although disabling some cookies may affect functionality.

The specific technologies and information involved depend on the tools actually used by Flora Fitness Club and its providers.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Where personal information is transmitted electronically, we and our service providers use appropriate security measures, including modern encryption in transit, such as HTTPS/TLS where applicable.

Access to personal information is limited to those who reasonably need it for authorized business purposes. No electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.

We will respond to privacy or security incidents in accordance with applicable legal requirements.

8. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this policy, maintain required business and financial records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer required, we take reasonable steps to securely delete it or anonymize it.

If you request deletion of your account, we will delete your account and associated personal information in accordance with applicable law and Google Play requirements, subject to any information we are legally required or otherwise permitted to retain for legitimate purposes. Where information must be retained, we will restrict its use to the applicable purpose and retain it only as long as necessary.

Deleting your account is different from simply logging out, disabling notifications, or temporarily suspending an account.

9. Account Deletion Requests

You may request deletion of your Flora Fitness Club App account and associated personal information through the following methods:

In the App: Where available, use the account deletion option in your account settings.

Online: Visit our dedicated account deletion request page:

[INSERT PUBLIC ACCOUNT DELETION WEBPAGE URL]

By Email: Contact [INSERT PRIVACY CONTACT EMAIL] with the subject line “Account Deletion Request.”

Our online account deletion page will explain how to submit a request and what information is needed to verify your identity. We will process eligible requests within the time required by applicable law and Google Play policy.

We will not substitute account freezing or temporary deactivation for deletion. If certain records must be retained for legal, accounting, security, or fraud-prevention purposes, those exceptions will be handled in accordance with applicable requirements.

10. Marketing Communications

We may send information about classes, events, promotions, and studio news where permitted by law and consistent with your marketing preferences.

You can unsubscribe using the link included in marketing emails or contact us directly. Unsubscribing from marketing messages will not prevent essential communications about your account, bookings, payments, or services.

11. International Processing

Our service providers may process or store information in Canada or other jurisdictions, depending on the services they provide. Information processed outside your province or country may be subject to the laws of the jurisdiction where it is processed.

We take reasonable steps to ensure appropriate protection of personal information in accordance with applicable legal requirements.

12. Children's Privacy

Our App and website are not intended to collect children's personal information without appropriate authorization. If a parent or legal guardian provides information on behalf of a minor participating in a class or program, we will handle that information in accordance with applicable privacy laws.

If you believe personal information has been collected from a child inappropriately, please contact us so we can review the matter and take appropriate action.

13. Your Privacy Rights

Subject to applicable law, you may have the right to request access to personal information we hold about you, request corrections, withdraw consent where applicable, and request deletion of your account or information.

You may also unsubscribe from marketing communications and manage available device permissions through your device settings.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding. Certain information may be retained where permitted or required by law.

14. Changes to This Policy

We may update this Privacy Policy when our services, technology, data practices, or legal obligations change.

The updated policy will be published on our website with a revised “Last Updated” date. Where required, we will provide additional notice or obtain consent for material changes.

15. Contact Information

Flora Fitness Club
Website: https://florafitness.ca
Email: info@florafitness.ca
Mailing address: 19 Lake Avenue, Carleton Place ON

For privacy questions, access requests, corrections, or account deletion requests, please contact us using the information above.