• Flora Fitness Club Privacy Policy

    Last updated: September 17, 2025

    This Privacy Policy describes how Flora Fitness Club ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from florafitness.ca or otherwise communicate with us (collectively, the "Services").

    By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

    1. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. When we do, we will update the “Last updated” date and post the new version on our website.

    2. Information We Collect

    A. Information You Provide Directly

    We collect personal information you provide when interacting with us. This may include:

    • Your name, email address, phone number, and mailing address

    • Order and payment information

    • Account credentials (username, password, etc.)

    • Shopping activity (items viewed, added to cart or wishlist)

    • Communications with customer support

    You may choose not to provide some of this information, but doing so may limit your ability to use certain Services.

    B. Information Collected Automatically (Cookies & Usage Data)

    We use cookies and similar technologies to collect data automatically when you use our Site. This may include:

    • IP address and location

    • Browser type and device information

    • How you interact with our Site (pages viewed, time spent, etc.)

    • Login activity, referring URLs, and usage trends

    C. Information from Third Parties

    We may receive personal information from:

    • Shopify (our ecommerce platform provider)

    • Payment processors (e.g., for processing your transactions)

    • Marketing and analytics services

    • Partners helping us serve ads or measure performance

    We treat all such data in accordance with this Privacy Policy.

    3. How We Use Your Information

    We use your personal information to:

    • Provide and manage the Services

    • Process orders and payments

    • Arrange shipping, returns, and customer support

    • Communicate with you about your account or transactions

    • Send marketing or promotional messages (where permitted)

    • Detect and prevent fraud or unauthorized activity

    • Improve our website and Services

    4. How We Share Your Information

    We may share your information with:

    • Service providers (e.g., payment processors, shipping providers, IT support)

    • Marketing and advertising partners

    • Affiliates within our business group

    • Third parties when required by law or to protect our rights

    • Third parties when you give us permission (e.g., via social logins or integrations)

    Categories of Personal Information Shared (Last 12 Months)

    We have shared the following categories of personal information in the past 12 months:

    • Contact and account information

    • Shopping and order information

    • Usage data (such as IP address, browsing behavior)

    “Selling” or “Sharing” of Information

    In the past 12 months, we have “sold” or “shared” (as defined by law) certain personal information to enable personalized advertising and marketing. This may include:

    • Identifiers (e.g., email address, name)

    • Shopping history

    • Usage data

    Recipients of this data include marketing and advertising partners.

    5. User-Generated Content

    If you post product reviews or other content in public areas of our Site, this information may be visible to others. Please do not share any personal or sensitive data in public comments.

    6. Third-Party Websites

    Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. You should review their privacy policies separately.

    7. Children’s Privacy

    Our Services are not intended for children, and we do not knowingly collect data from anyone under 16. If you believe your child has shared personal information with us, please contact us to request deletion.

    8. Data Security and Retention

    We take reasonable steps to protect your personal information. However, no method of transmission or storage is 100% secure.

    We retain personal data only as long as necessary to:

    • Provide the Services

    • Maintain your account

    • Meet legal obligations

    • Resolve disputes

    • Enforce our agreements

    9. Your Rights and Choices

    Depending on your location, you may have the following rights regarding your personal data:

    • Right to access – Request access to the data we hold about you

    • Right to deletion – Request that we delete your data

    • Right to opt-out – Request that we do not “sell” or “share” your personal information

    To exercise any of your rights, please contact us.